Customer Privacy Notice
Registered name: LINEA ANALYTICS LTD
This
privacy notice tells you what to expect us to do with your personal
information.
•
What information we collect, use,
and why
•
Lawful bases and data protection
rights
•
Where we get personal information
from
•
How long we keep information
•
Who we share information with
Contact
details
Email
info@linea-analytics.com
What
information we collect, use, and why
We
collect or use the following information to provide and improve products and
services for clients:
•
Names and contact
details
•
Usage data
(including information about how you interact with and use our website,
products and services)
•
Account access
information
We
collect or use the following personal information for the operation of
client or customer accounts:
•
Names and contact
details
•
Account
information, including registration details
We
collect or use the following personal information for information updates or
marketing purposes:
•
Names and contact
details
We
collect or use the following personal information for dealing with queries,
complaints or claims:
•
Names and contact
details
•
Account
information
•
Customer or
client accounts and records
•
Correspondence
Lawful
bases and data protection rights
Under UK
data protection law, we must have a •lawful basis• for collecting and using
your personal information. There is a list of possible lawful bases in the UK
GDPR. You can find out more about lawful bases on the ICO•s website.
Which lawful
basis we rely on may affect your data protection rights which are in brief set
out below. You can find out more about your data protection rights and the
exemptions which may apply on the ICO•s website:
•
Your right of access - You have
the right to ask us for copies of your personal information. You can request
other information such as details about where we get personal information from
and who we share personal information with. There are some exemptions which
means you may not receive all the information you ask for. You can read more about this right here.
•
Your right to rectification -
You have the right to ask us to correct or delete personal information you
think is inaccurate or incomplete. You can read more about this right here.
•
Your right to erasure - You
have the right to ask us to delete your personal information. You can read more about this right here.
•
Your right to restriction of processing -
You have the right to ask us to limit how we can use your personal information.
You can read more about this right here.
•
Your right to object to processing -
You have the right to object to the processing of your personal data. You can read more about this right here.
•
Your right to data portability -
You have the right to ask that we transfer the personal information you gave us
to another organisation, or to you. You can read more about this right here.
•
Your right to withdraw consent •
When we use consent as our lawful basis you have the right to withdraw your
consent at any time. You can read more about this right here.
If you make
a request, we must respond to you without undue delay and in any event within
one month.
To make a
data protection rights request, please contact us using the contact details at
the top of this privacy notice.
Our lawful bases for
the collection and use of your data
Our
lawful bases for collecting or using personal information to provide and
improve products and services for clients are:
•
Consent - we have
permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you
do have the right to withdraw your consent at any time.
Our
lawful bases for collecting or using personal information for the operation
of client or customer accounts are:
•
Consent - we have
permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you
do have the right to withdraw your consent at any time.
Our
lawful bases for collecting or using personal information for information
updates or marketing purposes are:
•
Consent - we have
permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you
do have the right to withdraw your consent at any time.
Our
lawful bases for collecting or using personal information for dealing with
queries, complaints or claims are:
•
Consent - we have
permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you
do have the right to withdraw your consent at any time.
Where
we get personal information from
•
Directly from you
How
long we keep information
We retain personal data, such as email addresses, for a period of six
months following the completion of our services. This allows us to address any
follow-up inquiries or issues related to our services.
After this period, personal data is securely deleted or anonymized,
unless we are required to retain it for legal or regulatory reasons.
Who
we share information with
Data processors
Alphabet Inc. (Google Services)
We
use Google (i.e., Alphabet Inc.) services as a data processor. Google processes
and stores client data on our behalf to facilitate access to online services
hosted on their platform.
As
the data controller, we decide how and why this data is used, while Google acts
on our instructions to process this data securely and in compliance with their
terms of service and applicable data protection laws.
For
more information about how Google handles data, please refer to their privacy
policy at Google Privacy Policy.
How to complain
If
you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If
you remain unhappy with how we•ve used your data after raising a complaint with
us, you can also complain to the ICO.
The
ICO•s
address:
Information Commissioner•s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last
updated
3
December 2024